Frequently Asked Questions

Yes, we offer customization for both size and design to meet specific project requirements. Our engineering team can modify dimensions, finishes, and functional features based on your drawings or samples, with MOQs and lead times varying by complexity. Please submit a detailed inquiry including sketches, target specifications, and estimated quantity for a feasibility assessment and custom quote.

Our faucets feature premium ceramic disc cartridges, the industry standard for drip-free performance and long-lasting durability. These valves are tested to exceed 500,000 open/close cycles and provide smooth, precise control of water flow and temperature. Select models also incorporate thermostatic or pressure-balancing valve technology for enhanced safety and comfort in shower systems. All valve components are certified to meet ASME A112.18.1 and NSF standards.

Our faucets are primarily constructed from high-grade solid brass (H59/H62) for superior durability and corrosion resistance. We also offer select models in 304 stainless steel as a lead-free alternative. All materials comply with international safety standards, including NSF/ANSI 61 and low-lead regulations, ensuring safe drinking water contact. Specific material details are listed on each product’s specification page.

We offer a variety of surface finishes including anodizing, powder coating, electroplating, passivation, bead blasting, and polishing to meet both functional and aesthetic needs. Custom colors, textures, and specialty finishes are also available upon request; please specify your preferred standard or provide a sample when requesting a quote.

We manufacture a comprehensive range including kitchen faucets (single lever, pull-out, commercial), basin faucets (deck-mounted, wall-mounted, vessel), shower systems (thermostatic, manual, concealed), bathtub faucets, and supporting accessories such as drainage fittings and ceramic cartridges.

Yes, you can mix different product models in a single order. We support consolidated shipments to help optimize logistics costs and simplify inventory management. However, each individual model must still meet its respective MOQ (e.g., 100 pcs for stock items or 300–500 pcs for custom/OEM models). Mixed orders are subject to the longest lead time among the included models. Please provide a detailed list of models, quantities, and specifications so we can confirm feasibility and prepare an accurate combined quotation.

Yes, we offer sample orders to help you evaluate product quality, finish, and functionality before placing a bulk order. Standard samples are typically shipped within 3–5 business days, with sample costs refundable against your first confirmed bulk order (subject to minimum quantity thresholds). Customized samples may require additional lead time and a non-refundable development fee, depending on complexity. Please specify the model number, finish, and any special requirements when requesting a sample.

We provide detailed quotations in USD (or your preferred currency) within 24–48 hours of receiving your inquiry, including unit price, MOQ, packaging details, lead time, and applicable Incoterms (typically FOB Ningbo/Shanghai). Invoices are issued upon order confirmation and align with the agreed terms; we accept T/T, L/C at sight, and other secure payment methods. All documentation complies with international trade standards and includes HS codes, country of origin, and required certifications for customs clearance.

Our standard MOQ is 100 pieces per model for stock items and 300–500 pieces for customized or OEM orders. Smaller trial orders may be accommodated for new customers to support market testing, subject to product availability and a slight premium. Exact MOQs vary by product series and customization level; please specify the model number and desired quantity for a precise quotation.

Yes, we welcome factory audits and can accommodate on-site visits or third-party inspections (e.g., SGS, BV) with advance notice; we also provide up-to-date documentation including ISO certificates, production records, and quality control procedures to support remote or virtual audits if needed.

Yes, we perform leak testing on all applicable products using air pressure decay or vacuum methods per ISO 2048, with 100% inline inspection for critical parts and batch sampling for others; test parameters are tailored to product requirements, and specialized methods like helium testing are available upon request.

We evaluate corrosion resistance primarily through standardized salt spray testing (ASTM B117 / ISO 9227), exposing finished samples to a controlled 5% NaCl fog at 35°C for durations ranging from 24 to 96 hours depending on product specifications and target market requirements. Samples are inspected at defined intervals for red rust, blistering, or adhesion loss, and results are documented with photos and pass/fail criteria aligned to customer standards. For products destined for harsh marine or outdoor environments, we can also conduct cyclic corrosion testing (e.g., ASTM G85) or copper-accelerated acetic acid salt spray (CASS) upon request.

Our products are certified to meet key international standards, including CE, RoHS, FCC, REACH, and ISO 9001, with UL/ETL available for applicable electrical items; specific certifications vary by model, so please let us know which products you’re interested in and we’ll provide the relevant test reports and certificates.

Orders are securely packed using export-standard materials: inner protection with foam, bubble wrap, or plastic film; outer packaging in reinforced corrugated cartons or wooden crates as needed; palletized and shrink-wrapped for container loading. Custom packaging (e.g., branded boxes, anti-static, or moisture-resistant) is available upon request to meet specific handling or retail requirements.

We primarily ship from the ports of Shanghai, Ningbo, and Shenzhen, depending on factory location and cargo destination; alternative ports such as Qingdao or Guangzhou are also available upon request to optimize transit time and cost.

Yes, we offer door-to-door shipping via sea, air, or express courier (e.g., DHL, FedEx), with options for DDP or DAP terms; please provide the delivery address and preferred timeline for a customized quote.

Standard production lead time is typically 30–45 days after order confirmation and deposit receipt, depending on product complexity and current capacity; expedited options may be available upon request.

Yes, we can develop new products directly from your drawings. Our engineering team supports full-cycle development including design review, DFM/DFA analysis, prototyping, tooling, testing, and mass production. We accept 2D/3D files (e.g., STEP, IGES, DWG, PDF) and will provide feedback on manufacturability, material selection, and cost optimization before proceeding. NDA protection is standard for all custom projects. Please share your drawings and target specifications so we can assess feasibility and provide a detailed development plan and quotation.

Yes, exclusivity is available for OEM products under mutually agreed terms. We can offer market-specific or channel-specific exclusivity (e.g., by country, region, or sales platform) based on minimum annual volume commitments, forecasted demand, and contract duration. Exclusivity agreements typically include performance clauses, defined product scope, and IP protection provisions to safeguard both parties’ interests. Please provide your target market, projected volumes, and desired exclusivity scope so we can evaluate feasibility and propose customized terms.

Yes, we fully support OEM and private label services. We can customize products with your logo, branding, packaging design, and specific technical requirements. Our team provides end-to-end support from design validation and prototyping to mass production, ensuring compliance with quality standards and intellectual property protection. Minimum order quantities and lead times for customized orders vary by product; please share your specifications for a tailored proposal.